These Terms of Service (“Terms”) govern your access to and use of Swork Team — our website at https://sworkteam.com, desktop application, and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Swork Team is a developer workspace that combines a terminal, code editor, AI coding assistants, git tooling, team chat, a cloud file drive, and project management. Some features require a paid plan or the purchase of usage credits.
2. Eligibility & accounts
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. You are responsible for the activity under your account and for keeping your credentials secure. Authentication is handled by our identity provider; you must provide accurate information and keep it up to date.
3. Plans, billing & renewals
Merchant of Record. Our payments are processed by Polar, our Merchant of Record, who handles the sale, billing, tax collection, and receipts. For customers in Vietnam, payments may instead be processed via PayOS. Your purchase is therefore a transaction with the applicable payment processor acting on our behalf, and their terms also apply.
- Subscriptions (Plus, Pro, Ultra) are billed in advance on a recurring monthly or annual basis and renew automatically until canceled.
- Credit packs are one-time purchases that add prepaid usage credits to your account. Credits are consumed only after your plan’s rolling usage limits are reached.
- You authorize us and our payment processor to charge your payment method for all fees due. Taxes (e.g. VAT/GST) may be added and are determined by the Merchant of Record.
- We may change prices or plan features; changes apply to new billing periods only, and we will give reasonable notice. Continued use after a change takes effect constitutes acceptance.
- You can cancel anytime from the Subscription page or the customer portal; access continues until the end of the current paid period.
Refunds are governed by our Refund Policy.
4. Your AI provider keys & usage
The Service can connect to third-party AI providers (e.g. Anthropic, OpenAI, Google) using either credits included with your plan or your own API keys. When you use your own keys, you are responsible for the provider’s terms and any charges they impose. You are responsible for the prompts you submit and the code or content the Service generates or executes on your behalf.
5. Acceptable use
You agree not to:
- break the law, infringe others’ rights, or use the Service to create malware, conduct attacks, or process stolen data;
- resell, sublicense, or abuse the Service, circumvent usage limits, or share an account to evade fees;
- reverse engineer, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure;
- upload content you have no right to, or that is unlawful, harmful, or violates third-party rights.
We may suspend or terminate accounts that violate these Terms.
6. Your content
You retain ownership of the code, files, and content you create or upload (“Your Content”). You grant us a limited license to host, process, and transmit Your Content solely to operate and provide the Service. We do not claim ownership of Your Content.
7. Intellectual property
The Service, including its software, design, and trademarks, is owned by Swork Team and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service; no other rights are granted.
8. Third-party services
The Service integrates third parties (payment processors, identity, cloud storage, AI providers). We are not responsible for third-party services, and your use of them may be subject to their own terms.
9. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. AI output may be inaccurate; you are responsible for reviewing and testing any generated code before use. We do not warrant that the Service will be uninterrupted or error-free.
10. Limitation of liability
To the maximum extent permitted by law, Swork Team will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.
11. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or to protect the Service. On termination, your right to use the Service ends; sections that by their nature should survive (e.g. payment, IP, disclaimers, liability) will survive.
12. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified through the Service or by email. The “Last updated” date above reflects the current version.
13. Governing law
These Terms are governed by the laws of Vietnam, without regard to conflict-of-law rules. Note that for purchases, the Merchant of Record’s terms may also apply.
Contact
Questions about this document? Email us at support@sworkteam.com. Swork Team, Vietnam.